Refund Policy

Coast & Country Walking – Refund & Cancellation Policy
 

Last updated: September 2026
 

Walk cancellations by you
 

For walks taking place during 2026, cancellations must normally be made at least 5 days before the walk to qualify for a booking credit.
 

From 2027, the standard cancellation period will be 7 days before the activity, unless different terms are stated when booking.

Where the applicable cancellation deadline has passed, no credit will normally be provided unless Coast & Country Walking agrees otherwise.
 

Booking credits
 

Where you cancel within the applicable cancellation period and qualify for a credit, the amount paid will normally be returned as a Coast & Country Walking booking credit rather than a cash refund.
 

For qualifying cancellations during 2026, credits are normally valid for 12 months from issue.
 

From 2027, credits will normally be valid for 60 days from issue.
 

This does not affect any statutory right to a refund where one exists.
 

Weekend breaks, short breaks and Experience Days
 

Different cancellation arrangements may apply to weekend walking breaks, short walking breaks and Experience Days.Where longer cancellation periods or specific conditions apply, these will be clearly stated in the booking information before purchase.
 

If Coast & Country Walking cancels
 

Coast & Country Walking may cancel an activity where reasonably necessary, including because of unsafe conditions, severe weather, access problems, illness, insufficient participation or other circumstances that prevent the activity from being safely or reasonably delivered.
 

Where Coast & Country Walking cancels an activity, participants will normally be offered an appropriate alternative, booking credit or refund of the amount paid for the cancelled Coast & Country Walking activity.

This does not include reimbursement of independently arranged accommodation, travel or other consequential costs unless Coast & Country Walking is legally required to reimburse them.
 

Statutory rights
 

Nothing in this policy affects your statutory rights.
 

For questions about a cancellation, credit or refund, contact:

andy@coastandcountrywalking.com